Refund & Returns Policy
Clear rules governing product return eligibility, quality inspection, replacements, and payment refunds for clinics and dealers.
1Return Request Eligibility
Products purchased on FAAZO are eligible for return or replacement under the following conditions:
- The item delivered was defective, damaged during transit, or wrong item dispatched.
- The product is returned in original, unopened packaging with seal intact.
- The request is filed through our online Returns Portal with photo/video evidence.
2Non-Returnable Product Categories
For health, hygiene, and clinical sterility reasons, the following items cannot be returned once opened:
33-Step Return Workflow
Submit a return request via your account dashboard under My Returns with clear evidence photos.
Upon approval, courier pickup is scheduled. Items undergo quality inspection (QC) upon receipt at our warehouse.
Once QC passes, an automatic refund is initiated to your payment method or a replacement unit is dispatched.
4Order Cancellation
Orders can be cancelled free of charge prior to shipping status update. Upon cancellation, paid amounts are refunded automatically.
Need help with a return or replacement?
faazodental@gmail.com | +91 92891 88852