Shipping & Delivery Policy

1Shipping Coverage & Logistics Partners

FAAZO delivers dental equipment, consumables, and instruments to clinics and dealers across India. Shipments are processed in partnership with leading courier aggregators including **Shiprocket** and trusted logistics carriers.

2Order Dispatch Workflow

• Orders confirmed before 2:00 PM are queued for packing on the same business day.
• Specialized equipment requiring clinical calibration or verification will be packed with extra protective insulation.
• Once picked up by the courier, a unique Airway Bill (AWB) tracking number is assigned and notified via SMS and email.

3Shipment Tracking & Status Updates

Customers can track order milestones (Packed → Shipped → Out for Delivery → Delivered) directly from the My Orders section in their account.

4Shipping Charges & Free Delivery Thresholds

Shipping charges are calculated dynamically at checkout based on order total, delivery pin code, and package weight. Free delivery offers may apply to orders exceeding specified cart thresholds.

5Receiving & Inspecting Your Package

Please inspect the outer packaging seal upon delivery. If a parcel appears heavily damaged or tampered with, refuse acceptance and notify our support team immediately.